1. Introduction

ACV Logistic ("we," "us," or "our") operates the ACV Drivers App (the "App"), a logistics platform for truck drivers. We are committed to protecting your privacy and complying with applicable laws, including Mexico's Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP) and the California Consumer Privacy Act (CCPA). This policy applies solely to the ACV Drivers App and Services, and does not govern third-party platforms, even if accessed through our App.

This policy explains how we collect, use, disclose, and safeguard your information when you use the App. By accessing or using the App, you agree to this Privacy Policy.

2. Information We Collect

We collect the following data to provide and improve the App:

2.1 Data You Provide

• Account Details: Full name, email, phone number, profile photo.
• Identity Verification: Government-issued ID (e.g., driver's license), vehicle registration, and insurance documents.
• Payment Information: Bank account details for payments.
• Trip Data: Pickup/drop-off addresses, cargo descriptions, timestamps.

2.2 Data Collected Automatically

• Device Information: IP address, OS, device model, browser type.
• Location Data: GPS coordinates (collected only during active trips for route optimization).
• Usage Data: Trip history, App interaction patterns, error logs.

2.3 Third-Party Data

• Background Checks: Information from authorized partners to verify credentials.

3. Legal Basis for Processing

We process your data based on:

• Contractual Necessity: To fulfill trip assignments and payments.
• Legal Obligations: To comply with Mexican and U.S. laws (e.g., tax records).
• Consent: For marketing communications and background checks. You may withdraw consent at any time.

4. How We Use Your Information

• Facilitate trip assignments and payments.
• Verify driver credentials and ensure safety.
• Improve App functionality and troubleshoot issues.
• Send service updates or promotions (opt-out available).
• Comply with legal requirements.

5. Data Sharing & Third Parties

We share data only as necessary with:

• Customers: Your name, vehicle details, and real-time location during active trips.
• Service Providers: Payment processors (e.g., Stripe), cloud storage (e.g., AWS), and background check partners.
• Authorities: To comply with legal requests or address safety concerns.
• Third-Party Safeguards: Partners are contractually obligated to protect your data and prohibited from using it for unrelated purposes.

6. Data Security

We implement safeguards, including:

• Encryption (SSL/TLS for data in transit, AES-256 for data at rest).
• Access controls and regular security audits.
• Secure servers with firewalls.

Note: No system is 100% secure. Never share your password publicly.

7. Your Rights

You may:

• Access, Correct, or Delete your data (excludes records we must retain by law).
• Export your data in a portable format.
• Opt-Out of marketing emails

8. Data Retention

We retain data only as long as necessary:

• Account Data: Until deletion is requested.
• Transactional Records: 5 years (to comply with tax laws).
• Location Data: Deleted after 180 days unless required for disputes.